Refund policy

We are committed to providing the best top quality and safe products for you. We provide very detailed information on each product that we sell to help you make product selection much easier when shop online. From material name, functions and actual-size introduction, we encourage you to use these information when you make a purchase, as all sales are final that considering health and hygiene reasons due to the intimate nature of our products.

Money back guarantee.

Within 100 days of receipt, you can report any defective items, and you have the option to initiate a return, even if the products have been used. These items are eligible for a full refund or replacement at no charge (we will provide a return label). The guarantee covers defects resulting from faulty workmanship, materials, or shipping damage. Please note that it does not cover damages due to improper use or any use not indicated in the item user manual.

2-year product warranty.

All purchases are covered by our 2-year product warranty. If anything goes wrong with your product, we'll replace it for up to two years after purchase.

How to make a return:

- Contact customer service. Our Customer Service team is available to help you 24 hours a day, 7 days a week.

- All returned items are non-resalable and they will be destoryed.

How soon will I receive my refund?

Once we received your item, we will process your refund within 1 business days.